No, we cannot turn a Client back to a Prospect.

Rather we can use the Client's detail and add his/her as a new prospect. 

To do so, follow the given steps.

Step 1- Note all the details about client.

Follow the given steps to Add a Prospect.
Step 2- Go to Client menu and you will automatically land on the Clients tab.



Step 3- To add a Prospect/ Client, click “Add” button at the right corner of the page from the Prospects or Clients tab.



Step 4- A pop up for adding new client or prospect will be displayed as shown below. Fields marked with ( * ) are mandatory. 



Step 5- Fill in the details: First Name, Last Name, Email, Phone and Assignee.

Step 6- Leave this section empty and the person being added will be considered as a Prospect. If you have more information about your Prospect/Client, click on “Add more Details” at the left end corner of the pop up form.



A full page form will open as shown below, where you can add more details about your Prospect/Client.

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