Regulatory Compliance

To comply with the local regulations for the phone numbers, the system needs you to provide supporting documentation to carriers or local enforcement agencies. Supporting documents are used to verify the end-user's information.

To add new Regulatory Bundles:

Step 1: Go to Settings.

Step 2: Select Phone Settings.

Step 3: Click on the Regulatory Bundles tab.

Step 4: Click on + Add New Regulatory.

Step 5: Select a country and phone type.

Step 6: Enter a regulatory friendly name. This could be anything that you would like. And your business name.

Step 7: Upload supporting documents that complies with the local regulations. These documents are used to verify the end-user's information.

Step 8: Select the type of the supporting document. The document should be JPG, PNG, or PDF.

Step 9: Provide the Proof of Identity Information. Enter the Document Number and Business Name. The Document Number is the registry number associated with the document you upload. It could be the company registration number or the ABN number. Then provide Proof of Address Information. You can use the already existing address information or add a new address.

Step 10: Click on Save.

Step 11: You will be taken to a review page. Here, click on the Submit For Review button.

Step 12: Your regulatory documents have now been submitted to be reviewed.
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