Note: Email Inbox setting enables only forwarding the email inbox of the personal email into Agentcis, but it does not display the emails sent from the personal email within the Agentcis.
To integrate the email, Please confirm you have the permission to do so
Follow the following steps for the email forwarding:
Step 1: Click on your avatar at the top right corner.
Step 2: Select “My Email Settings” from the drop-down.
Step 3: Add your “Email ID” In Agentcis, the added email must be unique, ensuring that it is not utilized elsewhere that is within the company's email system or any other context within Agentcis.
Step 4: Add the “Display Name”
Step 5: Select the “Incoming Emails” option simply by clicking the check box. If you are willing to display all the inbox emails of the personal email in Agentcis then select the option “Allow all inbox emails” and if you are willing only to display the Agentcis related email in Agentcis then select the option “ Allow only Agentcis associated emails”
Step 6: Click on the “Save” Tab
Step 7: Left-click on the Agentcis Email box to copy the email automatically.
Step 8: Open the email service provider like Gmail in another tab and go to the Settings.
Step 10: Select the “Add a forwarding address” option
Step 11: Paste the Agentcis Email here.
Step 12: Click on the “Save Changes” Tab
Step 13: Once you Save, you will get an email for the confirmation in the Agentcis inbox.
Step 14: Click on the confirmation link and confirm for the forwarding.
Step 15: Then click on Confirm
Personal Email Inbox Settings in Outlook
To set the email inbox in outlook, follow the following steps:
Step 1 - Click on the Settings button.
Step 2 - Select the View all settings option.
Step 3 - Click on the Forwarding option.
Step 4 - Click on Enable forwarding option.
Step 5 - Paste the email address you copied from Agentcis
Step 6 - Save the settings in the outbox.
Note: In case of having issue with outlook email forwarding, a Reputation check is required to set an email's account credibility in the system. Every account has a reputation score, and it looks like it might have come down a little on your account. You will be able to verify your account without any issues and your account will let you send emails without any hassle, but a spammer wouldn't verify, leading to their account disability.
Like a credit score, a Sender Score is a measure of your reputation. Scores are calculated from 0 to 100. The higher your score, the better your reputation and the higher your account credibility rate.
In order to increase the reputation score I would suggest you to please check the reputation score multiple times.
https://account.live.com/reputationcheck
It will ask you to verify your email account by entering a working mobile phone number that can receive the code.
This link also can help you to increase account reputation status.