---
title: "Restoring the inactive Users"
description: "Agents or users who have inactivated before can be restored"
url: https://support.agentcis.com/en/articles/243-restoring-the-inactive-users
collection: "Managing Users"
updated: 2025-11-23
language: en
---

# Restoring the inactive Users

Agents or users who have inactivated before can be restored

The users once inactivated can be restored. For this please follow the following steps:  
Step 1: Select Teams from the side navigation bar.  

![](https://staticfiles.gleap.io/ghelparticle/OvxT8VqNldyfSrnEAiWLxqOx2vCAyskVDBXOYxva42nq8gznbne3MB5iFAERjCwBXEuDK1eR7gs.jpg)

Step 2: Select Users  

![](https://staticfiles.gleap.io/ghelparticle/oEdYjhjIViXEZa6Ux8eGXJK8gVNZuiPN7EwkEHOg7ZnjRERdtkD1is5UnJGHhvY5pgoqOoHtkV9.jpg)

Step 3: Select Inactive  

![](https://staticfiles.gleap.io/ghelparticle/48u0vRF5j7fn0AZG4JnAWiODw0it7Cnw1Jn5VFINkEn5GY5NU8vvs996idAP1ojskgNkWdXjmBk.jpg)

Step 4: From the list of the inactivated user select the user to whom you are willing to activate and select the three dots.  

![](https://staticfiles.gleap.io/ghelparticle/NnigZy5vscZNP8lwiNFpKDFa2kwBTnvMhwUdj3N4PGLxRqRKLUU40cVmGk5UkFUvLUJEXaL6Vdt.jpg)

Step 5: Select the Restore option

![](https://staticfiles.gleap.io/ghelparticle/B4ZwUiOKyzT0WAFPrQVzRSODkXMzPGbQCaAuHohqbqoWVkgyWrtRtZcWxhRnVflNb66o27G09Og.jpg)