---
title: "Managing Agents"
description: "Edit or update agent details and status in the system."
url: https://support.agentcis.com/en/articles/271-managing-agents
collection: "Agent Management"
updated: 2026-09-21
language: en
---

# Managing Agents

Edit or update agent details and status in the system.

Editing agent details allows you to keep your agent database accurate and up-to-date. Whether it’s correcting information, updating contact details, or changing status, editing ensures smooth communication and proper management of your agent relationships. It helps maintain data integrity and supports efficient operations within your system.  
  
After adding agents to the system, you can edit their details or make them inactive when needed.  
  
_Note: You must have the required permissions to perform this action._  

![](https://staticfiles.gleap.io/ghelparticle/wcgN8E4LQdlFjZKLGZJvEGAakh7fupFwMDWdKGAhX1rl3U5CPXdaxY10RoGe9YsjQwfsgrthvPP.png)

**Steps to Edit an Agent:**

**Step 1: Go to the Agent List**  
From the side navigation bar, click **Agents**.

![](https://staticfiles.gleap.io/ghelparticle/VjxTOdyb7mUNBZjNwepaHnZH259aAf0Cc7cK5exhaPz9wmNSFg7qc2Yx6QGGfrF8qs9SMtrttwe.png)

**Step 2: Access Edit Options**  
Click the drop down icon next to the agent you want to edit.

![](https://staticfiles.gleap.io/ghelparticle/36eB0MM6Xp1dufpZAMlDrdRlnJz0OuXuKsjUv6c0RGqTJYQjTn2TYFGrQw6mCaUVznYJ4MVvEjO.png)

**Step 3: Select Edit**  
Choose the **Edit** option from the dropdown.

![](https://staticfiles.gleap.io/ghelparticle/NkA0kSFpk2qku3iJMGItARfZtRp0utHj3Dtcf8GNF4FJfHtBoJ9nqQmmmJNSKWroNoF2jwfkBCl.png)

**Step 4: Update Agent Information**  
Make the necessary changes and click **Save** when done.

![](https://staticfiles.gleap.io/ghelparticle/ZQIs8U8KVpl93z5n7XFQhCj3j2pn3XHZtwDFww9vi3gM4YOiSxo443o3QEYE37ZEo4QxDQkrNWT.png)

> **Info:** **Important:** Once the **Structure** of an agent (Individual or Business) is set, it cannot be changed later. Ensure the agent’s information is entered correctly during creation.