---
title: "Company Email Inbox Forwarding"
description: "Company Email Inbox Forwarding"
url: https://support.agentcis.com/en/articles/335-company-email-inbox-forwarding
collection: "Getting Started"
updated: 2026-09-11
language: en
---

# Company Email Inbox Forwarding

Company Email Inbox Forwarding

In today’s fast-paced business environment, ensuring smooth communication and timely responses is critical—especially for companies managing multiple inquiries, clients, and team members. One essential practice that enhances operational efficiency is **company email forwarding**.

### **Why Company Email Forwarding Is Important**

Company email forwarding helps centralize communication by automatically redirecting emails from your official email account (like Gmail, Outlook, etc.) to a centralized system like Agentcis. This ensures that all client-related communication is:

-   **Easily accessible in one place**
    
-   **Trackable by your team**
    
-   **Not dependent on an individual team member's inbox**
    

It improves **collaboration, transparency, and productivity**. For businesses in the education and migration consultancy sector, this also ensures that no client communication is missed, and follow-ups are streamlined across departments.

Now, let’s walk through the steps to forward your company email to Agentcis:

### **Step-by-Step Guide to Set Up Email Forwarding**

#### **Step 1: Go to Settings in Agentcis**

From the top information bar in Agentcis, click on the **Settings** tab.

![](https://staticfiles.gleap.io/ghelparticle/icXt3SF5SBUInDPs7xxzU6zlT5KPwoSQ1GXSa3rx2SiZJKn96kz8gIjXX7Oe3uCvhy707Huk4op.png)

#### **Step 2: Select the Email Option**

Under Settings, choose **Email** to access your company’s email configuration section.

![](https://staticfiles.gleap.io/ghelparticle/kMSZGU8D3KTBkdoCus0WDvui17T4kTiM5EGMBJ2bd3PKPs90yP0vdiHae9nOda4BqPfcV6r40wG.png)

#### **Step 3: Copy the Agentcis Email**

Click on the **Agentcis Email** of the specific company email address you want to forward incoming emails to. Copy this address.

![](https://staticfiles.gleap.io/ghelparticle/lpi4O1REgqeA1hbS7oWVPasedJxde5WhocIx6XNtC6izWkP5pjfcIBBPuUr9lbx8hONhDaILhfL.png)

#### **Step 4: Open Your Email Provider (e.g., Gmail)**

In a new browser tab, log in to your email provider (e.g., Gmail), and navigate to **Settings**.

![](https://staticfiles.gleap.io/ghelparticle/FHHyH1TWrQac6jPMaB9uSmowjlmGACQNwwd7H2ivdMV9a3grzmmPIMJ4nwzZd56OCupLnYNsuuw.png)

#### **Step 5: Add a Forwarding Address**

In the Gmail settings, go to the **“Forwarding and POP/IMAP”** tab. Click on **“Add a forwarding address”**.

![](https://staticfiles.gleap.io/ghelparticle/7a3RePOG6RYsHNx3ohiS2kN4AVsSSePPUCvlSBAJsRaIVEJoh1skNUlOiMKALxv1bx44YsazHtN.png)

#### **Step 6: Paste the Agentcis Email**

Paste the **Agentcis Email** address you copied earlier into the forwarding field.

![](https://staticfiles.gleap.io/ghelparticle/ZqNVKd7zTJJBi21orysH2I1ZHv3XYSQOtDNqBPp8HeCUAT3VexV5IjNCcgc2AqOUTqpFBeNWW7t.png)

![](https://staticfiles.gleap.io/ghelparticle/7XgOALOki8NcNwICUo1SEvdx0hPdCP7lBxHKROs8m25vGgi8m5G8yty6LHDetJRoZD3772T2MIV.png)

**Step 11:** **Click on Next.**  
Once you click Next, a confirmation pop-up will appear indicating that a verification email has been sent to the forwarding address. This step confirms that the address is valid and owned by you.

![](https://staticfiles.gleap.io/ghelparticle/1SnAGpChWer9HAwukCOGJXUkTtUZGuGn0tewoSrvyChToUdNReIuBjHUWPrvhIh8Fva3t3fNowb.png)

**Step 12: Enable Mail Forwarding**  
After the forwarding address is added successfully, you’ll see it listed on the same settings page.  
Now, make sure to **enable the checkbox** labeled:  
**‘Forward a copy of incoming mail to \[your forwarding address\]’**  
This ensures that all incoming emails will be forwarded as intended.

![](https://staticfiles.gleap.io/ghelparticle/vV8DYVBB30Q6CdJUuR1Q6tT1jBVMkO9vddAWJ5HZLzewEsj5eZDoidxD4Ozvsyq4EzwiYnWacn6.png)

**Step 13: Save Changes**  
Scroll down to the bottom of the page and click on **“Save Changes”** to apply the new forwarding settings.  
If you skip this step, your changes will not be saved.

![](https://staticfiles.gleap.io/ghelparticle/iTExRHj08XPX6uleZjC4Izc2j7AFS0Vymf2tOOrZEOnz2iehmqfuOYQ0FIUE1I7qcbTBOLSLiEt.png)

**Step 14: Confirm the Forwarding Request**  
After saving your changes, a **confirmation email** will be sent to your forwarding address (e.g., your Agentcis inbox).  
Check the inbox and look for an email from Google regarding the forwarding request.

![](https://staticfiles.gleap.io/ghelparticle/LNFq2X06Lqk1y96s7bcdMPx51kYq49vkG5yjBETtqL4AWddqptQOST95txuG9XnpGtjrNH8SX2Q.png)

**Step 15: Click on the Confirmation Link**  
Open the confirmation email and **click on the link provided** to verify and approve the forwarding request.

![](https://staticfiles.gleap.io/ghelparticle/TZaiVI86OoVTQVlgZgqj8rJzmeitpsTJSRX3YSlaA322L0UvEOD65R8k0KaUz8Uu4VDF1CclAoe.png)

**Step 16: Final Confirmation**  
After clicking the link, you’ll be taken to a confirmation page. Click on **“Confirm”** to complete the process.

![](https://staticfiles.gleap.io/ghelparticle/qEEe2B7oDP6Kbr1nCFvzzQ1HB7FSICnOQM0ld62othibX4URznS8OAvbyZuNMkbWAhUTzHZ57HD.png)

  
Once confirmed, your email forwarding setup will be active.