---
title: "Adding Client's Lost Reasons"
description: "This article explains how to add new lost reasons to the dropdown list for better tracking and management of lost contacts."
url: https://support.agentcis.com/en/articles/441-adding-client-s-lost-reasons
collection: "General Settings"
updated: 2026-06-02
language: en
---

# Adding Client's Lost Reasons

This article explains how to add new lost reasons to the dropdown list for better tracking and management of lost contacts.

You can add new lost reasons to the dropdown list so users can select the appropriate reason while marking contacts as lost.

## Steps to Add a New Lost Reason

Step 1: From the Top Info Bar, click on **Settings**.

![](https://staticfiles.gleap.io/ghelparticle/OVknMkMKKgOckVJwhJgLmAhgmrHHYtnDqnO0P3fzJz9HlqobLN5cnH6w7yUKlJB3ktWyTWGCVEG.png)

Step 2: Select **General** from the list.

![](https://staticfiles.gleap.io/ghelparticle/r8hWVn3Ctndex7xcX4yPY7QLNXRDQNuxPRMviFvJwHHQJRSQL2ZyhzSXQ8FAp9D8YjbGuSv5jZH.png)

Step 3: Click on **Client Lost Reasons**.

![](https://staticfiles.gleap.io/ghelparticle/x6XPEJa8jik1hmGWjqh8qjep2V8AeeznEzWIAorU5ve1wns4UsGBK4sHZqgZvv0ptAZQZxP55qY.png)

Step 4: Click on **Add New Reasons** to add a new lost reason.

![](https://staticfiles.gleap.io/ghelparticle/mzFMlh4Oof17PDbdAAgkSNXJFyw5BPPhuJmF5GAAy9rj4NRVXDLWI30zeK6eSiAzNjNK7OAZQEq.png)

Step 5: Enter the required reason and click on **Save**.

![](https://staticfiles.gleap.io/ghelparticle/IwhC3fXoJUQhWO6cYB7l8OUfOowYFM16w1h1V0PPYDhlLS3HNooFalIxuBLqD7lXPD99TDb5hUs.png)

The newly added reason will now be available in the lost reason dropdown while updating contacts as lost.