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Written by sajina joshi

How to send a WhatsApp message?

The WhatsApp Feature, which has been much desired, is now available from Agentcis for our subscribers.


Before proceeding with the WhatsApp conversation, make sure you have integrated WhatsApp successfully into your system.

If you have not integrated WhatsApp into the system, Click Here

Now, Let's get started!

Step 1: Click on the Conversation icon at the top info bar.

Step 2: You will be redirected to the Conversation Page

Step 3: Select Send New Conversation

Step 4: Select the recipient of the WhatsApp message from the dropdown list or enter the name of the contact

Step 5: You will land on the Conversation detail page of the selected contact. Click on the WhatsApp button

Note: Make sure you have selected the integrated WhatsApp number and you have the required permissions.

If you have access to multiple numbers, select the number from which you want to send a message.

Step 6: Choose an SMS Template or type in the message. A side drawer opens up if you click as shown in the image below.

Step 7: Enter Click on the Send button

After the message is sent, you can pin the message to the conversation page

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